ISO/IEC 20000 Foundation Online Training & Certification
135 Ratings 202 LearnersISO/IEC 20000 is an international standard that provides guidelines for the implementation of IT service management (ITSM) processes. The ISO/IEC 20000 Foundation Online Training & Certification is designed to provide individuals with an understanding of the basic concepts, principles, and requirements of ISO/IEC 20000.
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ISO/IEC 20000 Foundation Online Training & Certification Overview
The ISO/IEC 20000 Foundation Online Training & Certification is a comprehensive course that covers the fundamental principles and concepts of IT service management. The course is designed to provide participants with the knowledge and skills required to implement and manage ITSM processes within an organization.
Target Audience:
- Members of an IT Service team
- IT Professionals wanting to gain a comprehensive knowledge of the main processes of a Service Management System (SMS)
- Staff involved in the implementation of the ISO 20000 standard
- Technicians involved in operations related to an SMS
- Auditors
ISO/IEC 20000 Foundation Online Training & Certification Key Features
Self-paced learning: Participants can learn at their own pace and schedule.
Flexible learning: Participants can access the course from anywhere at any time.
Interactive learning: The course includes interactive exercises, quizzes, and case studies to help participants understand the concepts better.
Certification: Participants who pass the exam will receive an ISO/IEC 20000 Foundation certification from PECB.
Skills Covered
Understanding of the basic concepts, principles, and requirements of ITSM processes.
Knowledge of the ISO/IEC 20000 standard and its implementation.
Ability to implement ITSM processes within an organization.
Ability to manage ITSM processes effectively.
Benefits
The benefits of ISO/IEC 20000 Foundation Online Training & Certification include:
- Improved knowledge and skills in IT service management.
- Enhanced job prospects and career opportunities.
- Increased credibility and recognition within the IT industry.
- Improved organizational performance through effective ITSM processes.
ISO/IEC 20000 Foundation Online Training & Certification Curriculum
Eligibility
There are no specific eligibility requirements for the ISO/IEC 20000 Foundation Online Training & Certification.
Participants have some basic knowledge of IT service management and ITIL.
Pre-requisites
There are no prerequisites for the ISO/IEC 20000 Foundation Online Training & Certification.
Course Content
The ISO/IEC 20000 Foundation Online Training & Certification covers the following topics:
- Introduction to IT service management.
- Overview of ISO/IEC 20000.
- Requirements of ISO/IEC 20000.
- Service delivery processes.
- Relationship processes.
- Resolution processes.
- Control processes.
- Certification requirements.
ISO/IEC 20000 Foundation Online Training & Certification is an excellent opportunity for individuals who want to gain knowledge and skills in IT service management.
ISO/IEC 20000 Foundation Online Training & Certification Exam & Certification
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